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Centerpoint screwed me

Discussion in 'BBS Hangout' started by krosfyah, Jun 18, 2009.

  1. krosfyah

    krosfyah Member
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    So my bill was due in 2 days ...which wasn't enough time to mail it or send in Quicken. So I log onto their website to pay online. Done.

    On my next bill I'm past due + a $23 penalty. I call and they tell me my routing # was refused. (I cut/paste the # from my company website which is used for my direct depost so I know it was a good #). So I ask them what was used and they can't tell me because once a transaction fails, they wipe out all the info from their system! Huh? So I ask how do they know I entered the info wrong if they have no record of it and their answer is it had to be wrong because it was refused. I said prove it. She said ...you prove it. WHAT? No further explanation. I must pay the penalty or they cut off my gas.

    F'ers. Monopolies suck.
     
    #1 krosfyah, Jun 18, 2009
  2. Faos

    Faos Member

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    I hate the fee companies charge to pay on line. You'd think they'd prefer that to the hassle of opening envelopes.
     
    #2 Faos, Jun 18, 2009
  3. macalu

    macalu Member

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    $4.95 to pay online for GEXA. i suppose it beats paying the Reliant rate which was 25% higher.
     
    #3 macalu, Jun 18, 2009
  4. krosfyah

    krosfyah Member
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    Yea, if you pay by credit card ...they charge a fee. They had another option to pay against your checking for free. So I regrettably did that.
     
    #4 krosfyah, Jun 18, 2009
  5. Jugdish

    Jugdish Member

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    You need to contact Bill Matrix. CenterPoint doesn't handle your banking or credit card information, the middle man does.
     
    #5 Jugdish, Jun 19, 2009
  6. bobrek

    bobrek Politics belong in the D & D

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    When a payment is made, do they show a confirmation screen? I always print that out to a PDF file and save it just in case situations like this arise.
     
    #6 bobrek, Jun 19, 2009
  7. danny317

    danny317 Member

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    youve officially been chopped and screwed, screw, screw, chop, chopped, and screwed, youve officially been chopped and screwed
     
    #7 danny317, Jun 19, 2009
  8. juicystream

    juicystream Member

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    Did you ask for a manager? Most companies will let the fee go, and maybe you just got a b****.
     
    #8 juicystream, Jun 19, 2009
  9. kgoodman

    kgoodman Member

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    This happened to me once. Since then when I pay a bill online, I print the confirmation page to PDF and save it to my external hard drive. The confirmation usually has payment info on it (i.e. credit card info, and/or bank info). So when they pull that crap I can be like Booyakah! Got my proof, Trick!

    (sorry had to break out he early 90s diss word) I'll save Mark-buster for later.
     
    #9 kgoodman, Jun 19, 2009
  10. Pushkin

    Pushkin Member

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    I am not saying Centerpoint is blameless, but sometimes the routing number for direct deposits and for payments are different. You should always get the routing number for payments directly off a check.
     
    #10 Pushkin, Jun 19, 2009
  11. TheBigAristotle

    TheBigAristotle Member

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    lmao, well-said sir.
     
    #11 TheBigAristotle, Jun 19, 2009
  12. krosfyah

    krosfyah Member
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    Yea, i normally do save all my confirmations. But this ONE time I apparently did not cause I can't find it. So they totally F'ed me. That's the last time that happens.

    Bill-Matrix, now that you mention it ...I do recall they were in the mix. I found a number for them so I'll try to give them a call.

    ...and yes, I was speaking with a manager.
     
    #12 krosfyah, Jun 19, 2009
  13. Prince

    Prince Member

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    Same way here. Or at least keep the transactin number.
     
    #13 Prince, Jun 19, 2009
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